Terms and Conditions

 

SHIPPING COST

We want to make online shopping simple for you, so we offer free shipping if your order is under 100g ex plant bags. Purchases sent within NI/UK will cost you £3.50. Shipping to Ireland and the rest of Europe is £10. 

DELIVERY TIMES

Once you have placed your order you will receive an automated confirmation email. We are a small business and orders will be dispatched within two working days.

  • NI and UK customers should expect their delivery 1 – 3 working days for a flat rate of £3.50.

  • Republic of Ireland customers should expect their delivery 3 - 5 working days after dispatch.

  • Rest of Europe customers should expect their delivery 2 – 7 working days after dispatch.

  • Outside Europe? We really try to be as helpful as possible, especially to our friends and family in Australia - so we will try to ship world wide. For a quote please email coffeexcactus@gmail.com

  • Special Date Delivery - For items such as Valentine's Day/ Mother's Day / Father's Day etc, your purchases will be delivered on the date listed on the product page (eg for Valentine's Day, your special box will be delivered on 14th February) between 8am and 5pm. Exact times can not be confirmed.

Our items are often delivered by a member of our team, however from time to time we use a local delivery service.

Please note: Items purchased after 5pm on Saturday will not be posted until Monday.

RETURNS

We will do our best to not miss-sell you any items however, as is the nature with plants, sometimes they pass on. We will offer you a plant care card with each plant purchase to give your plant the best chance at survival and our resident plant guru is on hand at all times to assist you.

We do not offer refunds, but can offer you store credit if you are unhappy with our product if returned within 14 days of purchase date with receipt. Your statutory rights are not affected by our returns policy.